Contact Us

Addresses and General Numbers

St. Louis

  • Main phone numbers:
    314‑444‑8444
    1‑800‑333‑0810
    (toll‑free from an Eighth District state)
  • Inside the Economy® Museum:
    314‑444‑7309
  • Postal mailing address (USPS):
    P.O. Box 442
    St. Louis, MO 63166‑0442
  • Shipping address (UPS, FedEx, etc.):
    1421 Dr. Martin Luther King Drive
    St. Louis, MO 63106‑3716
  • Location (not for mail):
    Broadway and Locust Street
    St. Louis, MO 63102

Louisville Branch

  • Main phone numbers:
    502‑568‑9200
    1‑800‑626‑4507
  • Postal mailing address (USPS):
    P.O. Box 442
    St. Louis, MO 63166‑0442
  • Shipping address (UPS, FedEx, etc.):
    1421 Dr. Martin Luther King Drive
    St. Louis, MO 63106‑3716
  • Location (not for mail):
    PNC Tower
    Louisville, KY 40202

Little Rock Branch

  • Main phone numbers:
    501‑324‑8300
    1‑800‑482‑9463 (in Arkansas)
    1‑800‑332‑0813 (outside Arkansas)
  • Postal mailing address (USPS):
    P.O. Box 442
    St. Louis, MO 63166-0442
  • Shipping address (UPS, FedEx, etc.):
    1421 Dr. Martin Luther King Drive
    St. Louis, MO 63106‑3716
  • Location (not for mail):
    Stephens Building
    Little Rock, AR 72201

Memphis Branch

  • Main phone numbers:
    901‑531‑5000
    1‑800‑552‑5132 (in Tennessee)
    1‑800‑238‑5293 (outside Tennessee)
  • Postal mailing address (USPS):
    P.O. Box 442
    St. Louis, MO 63166-0442
  • Shipping address (UPS, FedEx, etc.):
    1421 Dr. Martin Luther King Drive
    St. Louis, MO 63106‑3716
  • Location (not for mail):
    North Main Street and Exchange Avenue
    Memphis, TN 38103
 

Visiting the St. Louis Fed

Learn about visitor guidance in place at the St. Louis Fed, its branches and Economy Museum. If you will be visiting a St. Louis Fed location for an on-site conference or meeting, please check with your event host for more information.

 

Bank Holding Company Supervision

Supervision conducts examinations, provides guidance and reviews compliance with applicable laws and regulations.

  • Institutions headquartered in Arkansas, Mississippi and Tennessee
    Darin Heintz: (o: 901-531-5053 / m: 901-201-8681)
  • Institutions headquartered in Illinois, Missouri, Indiana and Kentucky
    Megan Kahlenberg: (o: 314-444-8481 / m: 479-719-9403)
  • Regional Banking Organizations
    James Warren: 314‑444‑8854 or 1‑800‑333‑0810, ext. 444‑8854
    Eric Reckamp 314-444-7368 or 1-800-333-0810, ext 444-7368
 

Bank and Bank Holding Company Applications

Questions about bank/financial holding company applications may be directed here.

  • Holly Rieser: 314‑444‑4713 or 1‑800‑333‑0810, ext. 444‑4713
 

Cash Services

The St. Louis Fed’s Cash operations meet banks’ demands for coin and currency, test the notes for authenticity to ensure they’re not counterfeit and then evaluate their fitness for circulation.

  • St. Louis Cash Administration: 314‑444‑8328
  • Memphis Cash Administration: 901‑531‑5114 or 1-800-552-5132, ext. 531‑5114
  • Louisville Cash Administration: 513‑455‑4241

View more information about Federal Reserve Cash Services.

 

Community Development

Community Development works with lenders, community leaders and resource providers to foster community development and promote fair and equal access to credit.

Visit the Community Development Staff Directory page for staff phone numbers.

 

Consumer Affairs

Consumer Affairs conducts examinations of state member banks for compliance with federal consumer credit laws, including HMDA and CRA, and provides information to depository institutions and consumers.

  • Kevin Henry (Examinations): 314‑444‑8823 or 1‑800‑333‑0810, ext. 444‑8823
  • Douglas Kerr (Examinations): 314‑444‑4205 or 1‑800‑333‑0810, ext. 444‑4205
  • Tiffany Stecko (Consumer Complaints): 314‑444‑8755 or 1‑800‑333‑0810, ext. 444‑8755
 

Consumer Complaints

The Federal Reserve Consumer Help Center handles consumer complaints against state member banks.

For questions or to file a complaint, call 1‑888‑851‑1920.

 

Customer Accounts

Customer Accounts handles account confirmations and balances, information on correspondent/respondent relationships, and IAS accounting information and statements.

  • Customer Accounts information: 1‑800‑333‑0869
  • Capital Stock Adjustments: 314‑444‑8365 or 1‑800‑333‑0810, ext. 444‑8365
  • Billing Statement (availability and frequency, method of transmission, and use of earnings credits):
    1‑800‑485‑1033
  • Origin and explanation of charges: 1‑800‑482‑9463, ext. 232
 

Credit Risk Management

Questions regarding setting up a borrowing relationship, loan requests, payments, or discount collateral pledges or releases may be directed here.

  • Credit Office: 1‑866‑666‑8316
 

Economic Education

  • Economic Education Programs and Workshops
    Scott Wolla: 314-444-8624 or 1‑800‑333‑0810, ext. 444-8624

Contact someone on our team of education specialists in the Eighth District.

 

Economy Museum

Visit the museum website for more information.

  • 314‑444‑7309

Ethics Officer

Information about the Bank's governance practices can be found here. For additional information on governance practices, ethics rules and forms, including the Bank president's most recent financial disclosure form, please complete this form.

 

Federal Reserve Membership

Questions about Federal Reserve membership may be directed here.

  • Jim Fuchs: 314‑444‑8837 or 1‑800‑333‑0810, ext. 444‑8837
 

Financial Services and Regional Sales

Visit the Fed System's Financial Services website to get contact information for:

  • Access Solutions (assistance with specialized technical support and service setup related to FedLine® Customer Access Solution)
  • Account Executives, District Business Development contacts and Regional Sales
  • Account Services
  • Check Services
  • District Check contacts
  • FedACH® Services
  • FedCash® Services (assistance with FedCash Services, including ordering forms and supplies)
  • Fedwire® Services
  • National Settlement Service
  • Treasury Services (including Savings Bonds, PATAX, Electronic Tax Application, Retail Securities and the TT&L Treasury Support Center)
 

Little Rock Branch

The Little Rock Branch of the Federal Reserve Bank of St. Louis serves the western two‑thirds of Arkansas with initiatives in community affairs, economic education, research and monetary policy.

Visit the Little Rock Branch Contact Us page for staff phone numbers.

 

Louisville Branch

The Louisville Branch of the Federal Reserve Bank of St. Louis serves southern Indiana and central and western Kentucky with initiatives in community affairs, economic education, research and monetary policy.

Visit the Louisville Branch Contact Us page for staff phone numbers.

 

Media Inquiries

The External Engagement and Corporate Communications team handles all media inquiries for the Eighth Federal Reserve District. Reporters with questions or an interest in speaking with a St. Louis Fed staff member should contact mediainquiries@stls.frb.org.

 

Memphis Branch

The Memphis Branch of the Federal Reserve Bank of St. Louis is responsible for the Bank's operations in western Tennessee, eastern Arkansas and northern Mississippi.

Visit the Memphis Branch Contact Us page for staff phone numbers.

 

Operating Circulars

Federal Reserve Financial Services are governed by the terms and conditions that are set forth in the operating circulars.

Visit the Federal Reserve financial services website for more information.

 

Payments System Risk

Payment Risk Management: 1‑866‑666‑8316

 

Procurement

The District Procurement department is responsible for acquiring quality goods and services on behalf of the business areas that make up the Federal Reserve Bank of St. Louis.

Visit the Procurement department page for staff contact information.

 

Research

The Research department includes staff economists who provide research and analyses on monetary policy, banking, macroeconomics, and regional and international issues. It houses Federal Reserve Economic Data (FRED) and the library.  

 

Reserves

The St. Louis Fed’s Reserves Unit assists depository institutions with the reserves requirement, excess balance accounts, interest on reserves, and the Term Deposit Facility.

For information:

  • Reserves Hotline: 1-866-666-8316
 

Regulations

Congress has assigned to the Board responsibility for implementing the Federal Reserve Act, which established the Federal Reserve System, and certain other laws pertaining to a wide range of banking and financial activities. The Board implements those laws in part through its regulations, which are codified in title 12, chapter II, of the Code of Federal Regulations.

Visit the Board of Governors website for more information.

 

Speakers Bureau

The External Engagement and Corporate Communications team coordinates speech requests via the Speakers Bureau.

Caroline Barhorst: 314‑444‑7471 or 1‑800‑333‑0810, ext. 444‑7471

 

Statistical Reporting

Statistics processes FR2900, Call Reports, Bank Holding Company Reports and various other financial reports from depository institutions. Additional information can be found at FRBservices.org.

  • Call Reports and Bank Holding Company Reports
    Emily Jameson: 314‑444‑3916 or 1‑800‑333‑0810, ext. 444‑3916
  • Deposit Reporting and other statistical reporting
    Ben Landfried: 314‑444‑8643 or 1‑800‑333‑0810, ext. 444‑8643
  • Structure Reporting
    Lisa Mantia: 314‑444‑7357 or 1‑800‑333‑0810, ext. 444‑7357
 

Structure Information

The St. Louis Fed's Statistics Department is responsible for structure maintenance for all holding companies, depository institutions and nonbank subsidiaries within the Eighth District.

Send Eighth District Structure Reports to:

Federal Reserve Bank of St. Louis
Statistics and Structure
P.O. Box 442
St. Louis, MO 63166

For further information:

 

Subscriptions

  • Fed publications and mailings
    Dawne Luleff: 314‑444‑8341 or 1‑800‑333‑0810, ext. 444‑8341
  • Email alerts
    Michelle Dailey: 314‑444‑8808 or 1‑800‑333‑0810, ext. 444‑8808

Website

If you have questions about or technical problems with this website, send an e‑mail to: webmaster@stls.frb.org

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