BySharon K. Blei
Recent problems in the subprime mortgage markets highlight the importance of consumer protection in the financial services sector. Financial services are an essential part of everyday life. Deceptive and unfair financial practices can cause serious problems for consumers and threaten to undermine confidence in the financial services industry.
Nearly every aspect of this industry is covered by consumer protection laws that are designed to promote the availability of financial services to all consumers without discrimination, prohibit abuse of customers by financial institutions, and ensure effective and adequate disclosure of information to customers about the features and risks embedded in financial products.
Consumer protection laws are enforced by state regulators (mainly, state attorneys general) and a range of federal regulatory agencies.1 These regulators differ with respect to jurisdiction, authority, budget, agenda and approach, producing a most intricate and multifaceted structure.
Federal regulatory agencies, including the Federal Reserve Board, have been entrusted with a certain degree of rulemaking authority under federal consumer laws; these agencies enforce compliance by financial institutions within their jurisdiction.2
The Federal Reserve's role in consumer protection consists of four pillars: rulemaking, enforcement, the Federal Reserve's Community Affairs program and consumer education.
The Federal Reserve's Board of Governors has been entrusted by Congress with the exclusive mandate to write and interpret regulations designed to put into effect many of the major federal consumer protection laws. These regulations apply not only to the banks under the Board's jurisdiction, they also address mortgage brokers, finance companies and certain businesses, such as retailers and automobile dealers. Table 2 lists major consumer protection laws that are implemented by Board regulations.
Under other federal laws, such as the Community Reinvestment Act, the Federal Reserve Board shares rule-writing responsibility with other regulators. In addition, the Board is responsible for crafting rules prohibiting practices that fall under the legal standards for "unfair or deceptive."
The formation of consumer protection regulations poses significant challenges due to the diversity and complexity of financial products and to the undesirable consequences of overregulation. Overly simplistic regulations are also undesirable because they can easily be avoided. Given these challenges, the Board has often opted to adopt a case-by-case approach rather than use its rulemaking authority in tackling certain seemingly "unfair and deceptive" practices.3
The dynamic nature of financial markets poses yet another regulatory challenge. To keep up with financial innovation, marketplace developments and changes in existing legislation, as well as to address emerging circumstances and problems encountered by customers, regulations are being subject to recurrent revision and updating—mostly in the form of amendments to existing regulations (see Table 1) or revised interpretations to existing regulations.4
In executing its role in consumer protection, the Board seeks the advice of consumer advocates and other supervisory agencies, reviews comments from the public, and conducts occasional consumer surveys and testing. The Board is also assisted by its Consumer Advisory Council.5 Meetings of the council are held three times a year as public hearings at the Board's headquarters in Washington, D.C.
The Federal Reserve enforces compliance with more than 20 federal consumer protection laws by the financial institutions under its jurisdiction through examinations, handling of consumer complaints, investigation of alleged violations and punitive actions against delinquent institutions.6
On-site consumer compliance examinations are the responsibility of the Banking Supervision and Regulation division of each Federal Reserve bank, carried out by specially trained examiners. When examinations reveal consumer compliance deficiencies, the findings are communicated to the institution's management. In the rare cases where institutions do not address the deficiencies brought to their attention, the Federal Reserve can wield a variety of enforcement tools, ranging from informal supervisory actions to formal actions and cease and desist orders. In particularly severe cases, the Federal Reserve appeals for intervention by the Department of Justice.7
Depository institutions under the Federal Reserve's jurisdiction are also assessed for their performance under the 1977 Community Reinvestment Act (implemented by regulation BB); the CRA encourages depository institutions to help meet the credit needs of the communities in which they operate.
An important tool for monitoring institutions between examinations is the analysis of consumer complaints. An established policy framework specifies the procedures for addressing consumer complaints by trained staff of the Federal Reserve banks.8
To address emerging issues, or in cases where strict rules might do more harm than good, the Federal Reserve uses principle-based supervisory guidelines, sometimes including best practices.
The Federal Reserve's Community Affairs activities promote community development and fair and impartial access to credit to traditionally underserved markets. The Federal Reserve launched community development programs designed to advance financial institutions' engagement in servicing their entire communities, educate low- and moderate-income consumers, and encourage cooperation among local governments, community leaders, financial institutions and nonprofit organizations with whom it collaborates closely and to whom it provides assistance, information and educational resources. In so doing, the Federal Reserve studies and analyzes the special needs of underserved consumers—both at the national and the district levels. The Federal Reserve also holds a community development research conference, designed to present studies and discuss current trends and developments, every two years. Another activity in which the Federal Reserve partakes (and sometimes hosts) is the National Consumer Protection Week: a yearly symposium for consumer professionals, designed to highlight consumer protection and education efforts and to discuss recent developments in consumer laws, policies and practices.
Informed consumers who know their rights and responsibilities and who understand their options can make better choices when shopping for financial services. The promotion of consumers' financial literacy is, therefore, part and parcel of the Federal Reserve's consumer protection responsibilities. Consumer education resources are released in the form of brochures and handbooks, which are also available on the Board's web site.9
|The Truth in Lending Act (1968)||Requires lenders to clearly disclose lending terms and costs to borrowers.||Regulation Z|
|The Fair Credit Billing Act (1974)||Enacted as an amendment to the Truth in Lending Act. Protects consumers from unfair billing practices by creditors and provides a mechanism for addressing billing errors, mostly in credit accounts, such as credit card or charge card accounts.||Regulation Z|
|The Fair Credit and Charge Card Disclosure Act (1988)||Enacted as an amendment to the Truth in Lending Act. Requires disclosures on credit and charge cards issued by financial institutions, retailers and others.||Regulation Z|
|The Home Equity Loan Consumer Protection Act (1988)||Enacted as an amendment to the Truth in Lending Act. Requires creditors to disclose the terms and costs for open-end credit lines secured by the borrower's dwelling. Restricts the terms of such credit lines and the circumstances under which creditors may modify or terminate the terms of a home equity plan once opened.||Regulation Z|
|The Home Ownership and Equity Protection Act (1994)||Enacted as an amendment to the Truth in Lending Act. Establishes rules and disclosure requirements and prohibits abusive practices in connection to certain types of mortgages that carry high rates or fees.||Regulation Z|
|The Fair Credit Reporting Act (1970)||Protects consumers from abusive credit reporting practices and requires credit reporting agencies to allow credit applicants to correct inaccurate reports.||Regulation V|
|The Equal Credit Opportunity Act (1974)||Protects consumers from discrimination by creditors on the grounds of familial status, sex, religion, race, national origin, age or because the applicant receives income from a public assistance program.||Regulation B|
|The Home Mortgage Disclosure Act (1975)||Requires the bulk of mortgage lenders located in metropolitan areas to collect data about home purchases, home purchase preapprovals, home improvement and refinance applications; to report the data annually to the government; and to make the information available to the public.||Regulation C|
|The Electronic Fund Transfer Act (1978)||Requires disclosure of the terms and conditions of electronic fund transfers. Protects consumers against unauthorized transfer.||Regulation E|
|The Consumer Leasing Act (1976)||Requires disclosure of information about the costs and terms of vehicle leases.||Regulation M|
|The Expedited Funds Availability Act (1987)||Standardizes hold periods on deposits made to depository institutions and to regulate their use of deposit holds.||Regulation CC|
|The Truth in Savings Act (1991)||Requires disclosure of terms and conditions regarding interest rates and fees associated with savings accounts. Establishes uniformity in disclosure standards.||Regulation DD|
|Federal Reserve Board||• State member banks
• Bank holding companies
• Nonbank subsidiaries of bank holding companies
• Edge and agreement corporations
• Branches and agencies of foreign banking organizations operating in the United States and their parent banks
|Office of the Comptroller of the Currency (OCC)||• National banks
• Federally chartered agencies and branches of foreign banks
|Federal Deposit Insurance Corp. (FDIC)||• State nonmember banks
• Insured branches of foreign banks
|Federal Trade Commission (FTC)||• Nonbank mortgage lenders
• Loan brokers
• Some financial/investment advisers
• Tax preparers
• Providers of real estate settlement services
• Debt collectors
|Securities and Exchange Commission (SEC)||• Self-regulatory organizations (securities exchanges)
• Securities brokers and dealers
• Investment advisers
• Mutual funds
• Hedge funds
• Rating agencies
|National Credit Union Administration (NCUA)||Federally chartered credit unions|
|Office of Thrift Supervision (OTS)||Thrift associations|
|Commodity Futures Trading Commission (CFTC)||Firms and individuals trading in futures and option contracts|
The FDIC's web site:
The Federal Reserve Board's web site:
Testimony of Gov. Randall S. Kroszner before the Committee of Financial Services, U.S. House of Representatives, June 13, 2007:
The Federal Trade Commission's web site:
The Federal Financial Examinations Council's web site:
The NCUA's web site:
The OCC's web site:
The SEC's website:
The U.S. Commodity Futures Trading Commission's web site: