The St. Louis Fed recently conducted an online survey about ED, the Bank's electronic distribution service. Nearly 300 customers responded, and the results suggest that ED customers overwhelmingly favor receiving electronic mail over paper mailings.
Bank customers were asked to rate the service. According to the results, over 90 percent said that:
Customers also were extremely satisfied with the customer service they received whenever they asked for help.
Respondents were given the chance to suggest improvements. Some customers said that they'd like to receive more Research-related data through ED, as well as have access to certain forms and transaction services. The Bank is evaluating these suggestions. New features and enhancements will be added in the future.
Reminder: On Oct. 1, the Bank discontinued paper mailings for all announcements and materials that are included in the e-mail alert notification service. If you wish to sign up for ED, simply go to www.stlouisfed.org and look for "E-Mail Alerts." If you have any questions about the service, contact Tracie Mueller at (314) 444-8810 or 1-800-333-0810, ext. 44-8810.
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