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The St. Louis Fed’s accounting customer support now offers depository institutions an online service feedback tool.
The new online tool replaces the hard copy feedback card you may have received through regular mail in the past. Customers who contact the Fed for accounting information services now receive an e-mail survey a few days later. Your service expectations are important to the Fed; so, please look for this e-mailed survey and send your responses.
You may have recently read in other Fed publications about accounting customer support services at the Dallas and Chicago Feds that are transitioning to the Minneapolis and Boston Feds, respectively. At this time, there are no plans for the St. Louis Fed to consolidate accounting customer support; local staff will continue to provide your accounting customer support services.