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Check Up on Customer Feedback Opportunities

Sunday, April 1, 2007

Several years ago, the Federal Reserve Bank of St. Louis implemented mechanisms to help us understand your experiences with Federal Reserve check services. We use this feedback to improve our ability to deliver quality products and services to meet your business needs.

There are currently two feedback mechanisms available for institutions to provide valued information. The Check Customer Service Feedback card is designed to help understand how we are serving you and your institution's needs over the telephone. The feedback cards are sent out randomly every month.

The second feedback mechanism is the Check Inclearing Feedback card, which is designed to help understand the quality in which we send and you receive cash letters from the Federal Reserve. The feedback cards are distributed quarterly to all Federal Reserve cash letter recipients.

Enclosed with each feedback card is a self-addressed, postage-paid envelope for your convenience. We look forward to your feedback so that we can research and resolve outstanding issues or concerns. We encourage you to provide your contact information in the event we need to contact your institution for more information.

If you would like to be sent either feedback card at any time, call the Check front office at 1-866-433-3227.