From now until April 22, the Federal Reserve is sponsoring a free online check imaging seminar for community bank CEOs, presidents and senior managers. The seminar, is titled "Checkmate—You Win!" demonstrates how the FedImage(SM) product can help banks reduce costs as well as retrieve and research items more quickly.
Participants will need an Internet connection and a Java-enabled web browser. Connections will not work from a handheld PDA. View the seminar online at www.fedimage-checkmateyouwin.com.
The Check Front Office, a centralized call center for St. Louis and Memphis customers who need assistance with check processing and adjustments, is kicking off a customer service campaign titled "We're Here to Serve." Unit Manager Kris Dunnagan notes that the office, which originally served only St. Louis customers, has expanded its duties to include Memphis and will soon serve Little Rock customers as well. (Louisville customers will be served by the Cleveland Fed.) As part of the campaign, the unit will send out monthly fliers that list helpful hints and give answers to frequently asked questions. By giving customers easy access to this helpful information, the office hopes to improve customer service.
Financial institutions may reach the Check Front Office from 7:30 a.m. to 5 p.m. Central time by dialing 1-866-433-3227. Look for links to monthly fliers at www.stlouisfed.org/financial/check_ops/about_check.html.
The U.S. Treasury announced plans Dec. 17 to consolidate the Federal Reserve's TreasuryDirect and Savings Bonds functions to two locations. The transition will take several years, and after the consolidation is complete, Pittsburgh and Minneapolis will provide both Savings Bonds and TreasuryDirect services.
The Treasury's decision is a result of its strategic direction to move to an all-electronic processing environment. As the TreasuryDirect system grows, paper transactions will decrease, which, in turn, will reduce the workload at Federal Reserve processing centers. For more information about TreasuryDirect, visit www.treasurydirect.gov/.
"FedImage" is a service mark of the Federal Reserve Banks.
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