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Federal Reserve Consolidates
Administrative Billing Functions

As part of our continuous improvement efforts to provide efficient, high-quality services to our customers nationwide, the Federal Reserve System has consolidated the local administrative portion of our Bank’s billing operations to the Federal Reserve Bank of Cleveland.

What Will Change?

Very little. Customer impact is limited to a change in contact information for general billing inquiries. The change for the Eighth District became effective Jan. 21. General billing inquiries should now be directed to 1-800-485-1033.

What Will Remain the Same?

The Federal Reserve’s billing process, including the delivery of your Statement of Service Charges, will stay the same. In addition, your billing contact for specific services will not change. For your reference, updated contact names and phone numbers are now listed on your monthly statement.

If you would like to take advantage of the convenience of the Service Charge Information application over FedLine Web, contact your account executive or visit www.frbservices.org, then select “Sign Up for FedLine.”

Thank you for your patience during this transition period and for your support as we strive to enhance our products and services. If you have any questions or concerns, contact your account executive.

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