Major improvements and renovations are being made to Check operations at all four of our District offices, as part of the System's Check Modernization initiative. Some changes are already evident to customers, while some will be completely transparent. The end result of all improvements, however, will be faster, more efficient service.

Renovated Check Departments
In St. Louis, the Check department was moved from the fourth floor to the renovated lower level over Labor Day weekend. The Check Adjustments department also relocated to the new Check area from the third floor.

At the Little Rock office, the first phase of the Check renovation project was completed in June, including relocation of all Check processing staff and equipment. In September, the Adjustments and support staff were relocated to the newly renovated area as well.

The Louisville office got a head start by completing its Check renovations over a year ago.

The Memphis Check processing and Adjustments areas are scheduled to move from the third floor to the newly renovated fourth floor over Columbus Day weekend in October.

All of these changes will improve customer service by improving the Bank's overall workflow and allowing the Check and Adjustments units to share important customer information more freely and expeditiously.

Office Tours
We are excited to show off these improvements and welcome visits from our customers. Feel free to contact one of our coordinators to schedule a tour:

Check and Adjustments Contacts
Customers in St. Louis can now contact Sabrina Gaby or Betty Seigler in the Check Front Office at (314) 444-8455 or 1-866-433-3227. Customers in Little Rock, Louisville and Memphis should continue to direct their Check- and Adjustments-related calls to their usual contacts.

We are pleased to inform you of these improvements to our Check operations and welcome any comments or questions you might have.