District Consolidates After-Hours
FedACH Customer Support

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Effective June 1, FedACH nighttime customer support (from 5:15 p.m. to 7:30 a.m. CT) is being provided by the FedACH customer support staff at the Federal Reserve Bank of Minneapolis.

Consolidation of support services will provide excellent customer support while helping to contain FedACH costs. As always, you can call the FedACH customer support number for evening assistance with:

• pended or rejected files;

• emergency service-change database updates;

• input and output file transmission issues;

• customer service requests, such as file traces and file remakes; and

• extension requests.

Although the support location has changed, the phone number is the same. You should continue to call (314) 444-8712 or toll-free at 1-800-333-0861 (then press 3) day or night for FedACH support. We will automatically route your call to the appropriate person.

If you have questions about this change, contact Cheryl Whitworth at (314) 444-8612 or toll-free at 1-800-333-0861 (then press 3).