New Little Rock CSR Eager to Serve Customers

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Nearly 10 years of experience in budgeting, accounting and financial services, coupled with a winning attitude and dynamic personality, makes David Birch a perfect addition to the St. Louis Fed's customer service team. Birch, the new customer service representative (CSR) at the Little Rock Branch, holds a bachelor of science degree in business administration from Arkansas Tech University.

Before joining the Fed in February, Birch managed the campus police department's budget and accounts at the University of Central Arkansas. He also served as the department's information systems coordinator. Prior to that position, Birch was an accounting technician for the university.

Birch also has experience in the banking industry. Serving as a teller at First National Bank in Russellville, Ark., he had the opportunity to interact closely with consumers and develop exceptional customer service skills.

"I have a strong commitment to making sure that my customers are satisfied," says Birch. "My accounting and financial services background provides a strong foundation for my new position at the Fed."

Birch is anxious to learn about the Fed's financial services. "I'm looking forward to becoming an expert on Fed products and the benefits they offer," explains Birch. "This understanding will give me the opportunity to build strong, positive relationships with our Arkansas customers."

The Little Rock Fed encourages its customers to call Birch with any financial services questions or issues at (501) 324-8265.