St. Louis Fed Heads
Up Payments Study

TIP, PATAX Applications to Replace TT&L

New FR 2046 Form Replaces Fed Funds Report

Mixed Cash Letter Enhancement Will Improve Funds Availability

Revised Guide Helps You Prepare Accurate Deposits

ReserveNotes

Two Fresh Faces Join Customer Service Team

New Check Courier Serves Little Rock and Memphis Zones

New Check Courier Serves
Little Rock and Memphis Zones

Some Eighth District customers have probably noticed a few new faces delivering their cash letters lately. Earlier this year, Professional Bank Couriers (PBC), headquartered in Lexington, Ky., began providing check courier services for Little Rock and Memphis financial institutions.

While the Fed's switch to a new courier should not affect your operations, you may experience a slight variation in the time your cash letter is delivered. Awareness of this delivery time can be helpful as you organize your staffing schedules for processing incoming checks.

One significant benefit the new courier offers is its dedication to transporting checks exclusively. PBC provides service to more than 600 financial institutions, but does not deliver any corporate work. "This policy ensures financial institutions have our complete attention and dedication," explains Kay Thomas, co-owner.

PBC is continuing to refine its courier routes to more efficiently meet the needs of Little Rock and Memphis bankers. We appreciate your patience as we work through these issues.

There are no changes in courier services to St. Louis and Louisville financial institutions.

For your reference, listed below are Check Department contacts in each Fed office. These individuals can help you track a lost or late incoming cash letter, as well as issue deferments for non-MICR Presentment customers. Please call your Fed contact if you experience any of these issues or have general concerns about your courier service.

Check Transportation Contacts

St. Louis: Tammy Kirchhoff (314) 444-8458
Little Rock: Gerry Gray (501) 324-8265
Louisville: Annette Doherty (502) 568-9233
Memphis: Rita Cotton (901) 579-2555 (deferments)
Polly Hoskins (901) 579-2450 (courier concerns)

 

A Phone Call Away
If you have questions or comments, let us pay for the call. Our toll-free phone numbers and customer service representatives are:
St. Louis Office 1-800-333-0810 Bobbi Antoff (314) 444-4259 Little Rock Office (in Arkansas) 1-800-482-9463 (outside Arkansas) 1-800-332-0813 Gerry Gray (501) 324-8265	Louisville Office (in Kentucky) 1-800-292-3596 (outside Kentucky) 1-800-626-4507 Lisa Hettinger (502) 568-9224 Memphis Office (in Tennessee) 1-800-552-5132 (outside Tennessee) 1-800-238-5293 Nikita Little (901) 579-2435