Fed To Host Consumer Affairs Outreach Seminars

Invitations will soon be mailed for the Eighth District’s annual Consumer Affairs Outreach seminars, to be held in October and November in St. Louis, Little Rock and Effingham, Ill. Sessions will run from 8:30 a.m. through 12:30 p.m., followed by a free luncheon.

Fed examiners will reveal tried-and-true practices for building strong compliance management programs and provide hands-on training to help assess the adequacy of current programs. Bankers will also learn risk-management techniques, which may improve the results of future compliance examinations. For information, contact Tim Stacy at (314) 444-8825 or Elizabeth Hayes at (314) 444-4251. They can also be reached at 1-800-333-0810, ext. 44-8825 or 44-4251, respectively.

National Customer Satisfaction Survey Wrapping Up

It has been three years since the Federal Reserve System conducted a customer satisfaction survey at the national level. That changed in mid-August, when Walker Information, the consulting firm retained by the Fed for the 1999 survey, initiated the second nationwide telephone survey of Fed customers.

Approximately 180 Eighth District institutions participated in the survey in 1999, providing insightful feedback about our products and services. In the wake of that survey, the St. Louis Fed re-emphasized its commitment to customer service by devoting staff to a District-wide improvement effort. In the current survey, we expect a similar audience, with representative samples from each of our District territories. The survey focuses not only on the financial services provided by the Fed, but also customer relationships and customer service overall.

Results of the survey will be provided to each district later this year. We will share our results with you in publications and on our public web site.

2003 FOMC Meetings

The Federal Open Market Committee issued the following tentative meeting schedule for 2003:

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