Central Banker - Winter 2001

Winter 2001

News and Views for Eighth District Bankers

	Contingency Plans Tested Sept. 11. Did the Fed Pass?
		Read about the Fed's response to the terrorist attack: What went right, where we could have improved and how we can all better prepare for future emergencies.
	Fed Releases Comprehensive Retail Payments Study
		The first study of its kind in more than 20 years reveals a sizeable jump to electronic payments.
	Fed Offers New Electronic Distribution Service
		Now you can check your e-mail in-box instead of your mailbox for information from the St. Louis Fed.
	Demographic Data Come in All Shapes and Sizes
		Use both empirical and observed demographic information to know your customer and boost your business.
	Focus Groups Zero in on Customer Service Issues
		The Fed learns and responds to bankers' expectations of excellent customer service.
	As Economy Flounders, Do We See a Rise in Problem Loans?
		Economists at the St. Louis Fed answer the question: Which came first, the economic slowdown or a rise in nonperforming loans?
	Feditorial: Banks and the Fed Must Work Together During a Crisis
		Bill Poole, president of the St. Louis Fed, urges bankers to help spread the word: Fed is able to provide liquidity during times of uncertainty.
	Regional Roundup
		2002 Prices Available Online Online Service Directories Improved System Consolidations Result in New Contact Information District Wraps up EWA Conversion
	Fed Facts
		Fed Offers One-Stop Shopping for Check Clearing CRA Lending, HMDA Data Now Available
	Calendar

Please send comments or questions regarding Central Banker to
Alice Dames, at (314) 444-8593 or alice.c.dames@stls.frb.org.