Consumer Complaints

If you have a complaint about a bank or another financial institution, the Federal Reserve may be able to help you. The Fed is responsible for enforcing many of the federal laws that protect consumers in their dealings with financial institutions.

As a federal regulatory agency, the Federal Reserve System investigates consumer complaints against state chartered banks that are members of the System. Complaints about financial institutions that are not supervised by the Federal Reserve are referred to the appropriate federal regulatory agency.

If you think a bank has been unfair or deceptive in its dealings with you, or has violated a law or regulation, you have the right to file a complaint. For more information on the complaint process, read "How to File a Consumer Complaint about a Bank" or, in Español, "Cómo puede un consumidor presentar una queja." (link to Board of Governors)

Before submitting your complaint, we encourage you to try to settle the problem with your bank first. You may want to start with the bank's senior customer service representative or a member of senior management.