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Services Directory

Financial Services

Regulatory & Other Information | Regional Sales & Public Information

St. Louis | Little Rock | Louisville | Memphis


Louisville

ACH (Automated Clearing House)
ACH sends and receives direct deposit and direct payment transactions. Support is available Sunday at 4:30 p.m. CT through Friday at 10 p.m. CT. Additional information can be found online.
ACH Operations Support 1-888-883-2180
ACH Voice Response Return Items 1-888-699-5561
Cash Services
Cash Operations fields questions on packaging requirements, posting of credit for cash, special requests and differences, and cash ordering (FedPhone). Additional information can be found online.
Cash Administration (513) 455-4241
1-800-432-1343 x 4241
(513) 455-4335
1-800-432-1343 x 4335
Electronic Access Support (Cash Ordering) 1-866-821-0388
Check Services
Check Services fields questions on forward checks, return checks, electronic check services and adjustment requests. Additional information can be found online.
Customer Service 1-800-929-2435

Adjustments

1-800-929-2435

Check Processing, Days

(513) 455-4296
1-800-432-1343 x 4296

Check Processing, Nights

(513) 455-4293
1-800-432-1343 x 4293

Check Support, Cash Letter Monitoring System (CLMS) and Float

1-800-929-2435

Truncation/Image

(513) 455-4437
1-800-432-1343 x 4437
Electronic Access Support
Additional information can be found online.
FedPhone Services
  Cash Ordering 1-866-821-0329
  ACH Voice Response System 1-888-333-7010
FedPhone Support (inquiries, initiation of new or changed services, and password resets)
  Cash Ordering 1-888-333-7010
  ACH Voice Response System 1-888-883-2180

FedLine®

The Customer Contact Center answers support inquiries, schedules FedLine training, initiates new services and resets network passwords.

Customer Contact Center, Technical Support

1-888-333-7010, press 1

Customer Contact Center, Service Setup

1-800-333-7010, press 2

Funds Transfer, Book-Entry Securities and Joint Custody Operations
Operations support for On-Line and Off-Line functions for Funds Transfer and Book-Entry Securities transfers is available Monday through Friday from 7:30 a.m. CT until 6 p.m. CT. Additional information can be found online.

Operations Support

1-800-327-0147

Fax

(617) 973-3619

Testing Support

  CI Book Entry 1-877-569-2488
  CI Funds 1-800-526-2032

FedLine Funds & Book Entry

1-800-526-2032

Securities Services
Securities Services disseminates information about collateral accounts, redemption of municipal bonds and coupons, issue and redemption of savings bonds, and requests for purchase, maintenance, and account information for Treasury Direct customers. Additional information can be found online.

Definitive Securities

1-800-332-0813

Municipal Bonds/Coupons

(904) 632-1170

Savings Bonds

1-800-553-2663

Treasury Direct

1-800-722-2678

U.S. Treasury Bearer and Registered Securities/Bureau of Public Debt

(304) 480-7936

U.S. Treasury Coupons

(214) 922-6766

Treasury Tax and Loan (TT&L)
Additional information can be found online.

TT&L National Customer Service Area

 

Customer Service and Collateral Transactions

1-888-568-7343

Fax Numbers

 

Customer Service

1-866-707-6574

Collateral Management

1-866-707-6575

PATAX National Voice Response System

 

Advice of Credit Entry

1-888-633-2737

Customer Service

1-800-333-0871

Term Investment Option
 

Customer Service

1-800-333-0870

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